3 Reasons Your Social Community Is Shrinking
Often times Marketers think they know what their communities want. Soon though that snazzy content marketing strategy is prompting people to unfollow, unclick and or unsubscribe. I found a few reasons why so let’s break it down folks.
Too Many Updates.
You know the guy at work who says hi 40 times a day. Or the cousin you are fond of but they call you 3 times a day to repeat the same facts or update you on the facts from five minutes ago. My personal pet peeve is the facebook guy who posts all his food pics, plays 8 different Facebook games with those 80 accompanying updates. O-M-G. Facebook forced me to go groundhog. Well not Facebook, I won’t slander them. Its the medium of choice for over a billion people worldwide (a great place for recruiting, marketing, and plain old friendship).
The point is this: Too many updates pushes people away.. Good timing, concise posts will win over fans and create business. Less is more folks.
Inaccurately Representing your brand.
Everyone hates being tricked. Fact. Pure and simple. According to the study I consulted 22% of users felt betrayed by a brand forcing them to disconnect from said brand. That’s a large loss for the companies who cheat clients whether it be inadvertent or not. When you misrepresent your brand to grow your social media fan base you are building the proverbial house on sand. The social media community is quite savvy and when you cross em they are in the wind. And that’s if you’re lucky. Hopefully word won’t spread and burn you. See yelp results to see where I’m going with this. Be genuine. Be authentic with all your moves and you will be doubly successful.
There’s No Value in Maintaining Connection.
The people who like your fan page, follow you on Twitter and buy your products do so because a connection was made. They love your product. They believe your spiel isn’t rhetoric. And indeed it shouldn’t be. When it is you have failed from the get go. That’s a lesson for another article. Be more than products. Create Value.. Be a friend and be a provider of quality. Purveyors of greatness rarely are flawless but they are always real. People rally behind them. Be great.
One parting thought- 16% of the people in the survey I consulted listed other as the reason they ‘disengaged’ from a brand. This may not help but we can assume these are people who left twitter, facebook, stumbleupon, and the like. So that is a good metric even if indirectly so.
Lastly, what key strategies do you have in place to avoid losing members of your social media communities?
“Better understated than overstated. Let people be surprised that it was more than you promised and easier than you said.”
“It is the set of the sails, not the direction of the wind that determines which way we will go.”. -Jim Rohn
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