The Customer Service Is Always Right.
Simple, to the point, factual.
About a year ago I began a working business relationship via networking online. That relationship bore fruit in repeat services being sold. And then some of those sales lead to more clients buying services.
Long story short I’m nowhere without my customers, but let’s review how I got there.
1) Always respect the Dream.
A lot of people have dreams you don’t agree with. And you know what who cares- you don’t make a sale by needling the client. If you can improve what they have, by all means do so.
Tread lightly though. Always respect their process. Reach them effectively. Think before you speak.
Your job is to facilitate.
2) Always offer Value.
There is nothing that sells better than something people need. They don’t want your name or reputation. They want VALUE. So create or offer something people need and or want.
The name of the game is always Value.
Do your clients need affordable housing?
Find it. Better yet- Build it.
3) Never stop Creating value.
Now there are clients. Awesome, revenue finally! Now the hard work begins. How are you going to not just add clientele but keep existing clientele. And at that how do you keep them happy. You see referrals are your best bet to build your business.
And the customer/client- I don’t call them guests- is your best bet at building your business. How do you keep clients happy? You increase value. Make their ROI greater.
If you found them a great rental property, find them another one- find them a better one. Did you get them into a great lease?
Get them one with better amenities.
In PR? Get them some promo before they expect it and call and show them they are your priority.
A satisfied client is as important, and communication is big part of that equation.
4) Keep in Contact with clients, Build Every relationship.
Never lose contact with clients.
Always facilitate open communication and be available.
Cater to their needs.
But before that be available. Emails, calls, heck- BBM if it works for you. Just make sure the clients and people in your network know you are there for them 24/7. It’s a cheap cliche but Business never sleeps.
No one goes to the Olympics for silver.
Questions? Think I’m wrong?
Want to learn how to invite?
Want a mentor or maybe the guy who will bounce ideas back and forth with you?
Or simply reply to this article.